Laptop Repair Terms And Conditions
Laptop Clinic
All sales for goods and services made by Laptop Clinic are subject to these standard Terms & Conditions,
except where agreed otherwise in writing.
DEFINITIONS :
"Our", "Us" and "We" refers
to the seller (vendor) whose trading style appears on your
order and invoice. "You" and "Your" refers
to the original company, organisation or individual who purchases
goods and/or services directly from us. "Reseller"
refers to any person or company who purchases items for resale
onto a third party. "Consumer" refers to any person
who is acting for purposes which are outside his trade, business
or profession. In all cases, for 'he' read 'he or she'.
YOUR RIGHTS.
You and We are protected by statutory (legal) rights, according
to the laws of England and Wales or any European Legislation
which applies in England. Where statutory legislation exists,
or new legislation comes into force, your and our statutory
rights are not affected by anything within these terms, and
those rights take precedence over these terms. Where any part
of these terms is over-ridden by legislation, all other terms
still apply. Any order placed with us is subject to acceptance.
1. PRICE :
All prices quoted exclude carriage and VAT, unless otherwise
specified, which will be charged at applicable rates and added
to the invoice total. Unless explicitly requested, method
of carriage will be at our discretion within the U K mainland
. Any costs omitted or corrections on your invoice will be
invoiced / credited later. Please notify us within 72 hours
if you believe you have not been invoiced the correct amount
and we will correct the error. All advertised / advised /
published pricing is subject to change at any time without
notice due to market / currency / legislation / fluctuations
and other factors. If a price has risen, we will advise before
proceeding with an order if you have specified a different
price on your order or agreement to proceed. Should there
be legislation that requires an overall price adjustment ,
for example , an increase in VAT , then all customers who
have received an estimate will receive a new estimate within
72 hours.
2. ESTIMATES FOR LAPTOP REPAIR :
An estimate for a laptop repair will be faxed , e mailed , or telephoned
to the customer in order to seek their approval to proceed
with the repair. If approval is granted then the repair will
proceed and the goods dispatched according to the schedule
given to the customer. If the estimate for repair is refused
then the goods will be returned to the customer in an "
unrepaired condition ". Every effort will be made to
contact the customer by whatever means possible . Should the
customer fail to respond to email , facsimile , telephone
after 14 days then the procedure will be repeated weeks . After
this period contact will endeavour to be made as " appropriate
" . If there has been no response from the customer then
after a period of 28 days from the last email or communication
the item concerned will revert to the property of Laptop Clinic and the goods in question may be disposed
of or used for other purposes at their discretion.
3. PAYMENT :
The customer shall pay strictly on invoice , prior to the
dispatch of any repaired / unrepaired item. We accept payment
by cash, cheque, credit card , banker's draft and BACS. If
a credit facility is offered, payment must reach us within
30 days of invoice (except where agreed otherwise in writing).
If there is an agreed Purchase Order then payment must reach
us within 30 days of invoice date . If the customer fails
to pay promptly then any previous agreed discounts will be
negated. The customer shall pay all accounts in full and not
exercise any rights of set off or counter claim. We reserve
the right to terminate a customers account should the pre
conditions not be adhered to.
4. OVERDUE PAYMENT :
We reserve the right to charge interest on all overdue balances
at 3% per month compounded until the date payment is received
in full or alternatively, at our discretion, in line with
legislation relating to late payment of commercial debts.
Interest is charged from the invoice date onwards if payment
is not received within 30 days (or as agreed otherwise in
writing).
5. DEBT RECOVERY COSTS :
All costs, charges and expenses incurred by us in recovering
any debt shall be paid by you. If a payment made by cheque
is refused , you shall be liable for all reasonable costs
incurred as a result.
6. TITLE :
All goods remain our property until such a time as they have
been paid in full, as per all invoices issued by us for those
goods. Goods supplied may not be resold by you until they
have been paid for in full, unless the new purchaser is made
aware that title remains with us until we have been paid in
full.
7. DELIVERY & TRANSIT DAMAGE :
Goods damaged in transit must be notified to us within 72
hours of receipt. The customer is expected to carry out a
through and reasonable inspection of the goods and in the
event of any problem you must notify Laptop Clinic either by fax or e mail . You must retain all the
original packaging as that may be required in event of a claim.
It is vital that you provide the correct address, in as much
detail as possible, including a complete postcode. If the
address or postcode you give is incorrect, you may be charged
for the re-routing costs. We will use our best endeavours
to dispatch goods to you in any promised time frame but we
do not guarantee to do so. Where goods are delivered to you
by an independent carrier then every effort will be made to
ensure that the specified time frame is met. Delivery is on
a strict Monday - Friday basis.
8. RETURNS :
Should your laptop need to be returned to us , with our agreement
, because we have not rectified the original fault the we
will repair it under our warranty programme providing the
fault is related to or as a direct result of the original
repair. Should you have disposed of the packaging and require
replacement then a charge will be made. Your carriage costs/charges
are not refundable .Where the original purchase had the delivery
charge waived ('Free Delivery'), you may be charged the delivery
cost originally waived. We may charge a restocking fee of
25 % unused unopened items and additionally for any items
missing or damaged, depending on condition.
9. YOUR RIGHT TO CANCEL :
Consumers ordering by email / web / phone / fax / post may
cancel an order which is unwanted within seven days of receipt
only in accordance with your statutory rights. Collection
/ delivery charges may be made and you must retain all goods
complete and take reasonable care of them. See also section
7 above. During the process of
diagnosis and repair it is sometimes necessary to remove /
replace components within the laptop (particularly
components soldered onto the motherboard) which if you later
decide to cancel your repair order it may be impossible to
restore the laptop to its original condition it was received
in. By accepting the estimate for repair you give us
approval to use
whatever appropriate
means we feel necessary to fully diagnose and repair the
fault. We will not accept
responsibility for customer software / data loss as a
consequence of us diagnosing / repairing a fault.
Your right of cancellation does not extend to products
whose price is dictated by fluctuations in the financial market
e.g. those products we buy in other currencies, products or
services which are not included in relevant legislation. You
cannot cancel any contract for services carried out by us
once they have been started, for example repair for which
you have given us the authority to proceed / collection and
delivery / packing / handling charges. In order to cancel
an order, you must ensure that we receive your notice within
seven days. In order to avoid any misunderstanding or unnecessary
cost, you are strongly advised to check with us before cancelling
your order. When returning goods, you should use recorded
delivery or some other suitably traceable / insured method.
10. WARRANTIES & SUPPORT :
All new goods sold by us are covered by a warranty of 3 months,
or that required by applicable law. Used products (including
refurbished, second-hand and ex-demo products) will have a
warranty of 90 days, except where otherwise specified. Examine
the specific product's warranty for details of what type of
faults or breakdowns are covered. For any warranty claim,
you must have your original invoice. Any extended warranty
offered by a manufacturer beyond 3 months does not form
part of your contract with us, though we may handle it on
the manufacturer's behalf. Do not attempt to repair, modify
or open any product unless specifically advised by us in writing or via email to do
so as this will invalidate the warranty. You need your proof
of purchase (invoice) for all other support issues. The warranty
runs from the original invoice date onwards. If a fault does
develop or is found, this must be notified to us promptly.
We endeavour to provide technical support and online facilities
to assist / enhance your usage of the products purchased from
us, however such supply / provision is provided as a courtesy
only and not included in your contract with us and may be
withdrawn or refused at any time. Should you have cause or
reason to return to us , with our agreement , the goods or
services that we have offered , because we have not rectified
the original repair then we will collect the item ,repair
it and deliver it back to you at no cost to yourself
11. GOODS SUITABILITY :
It is your responsibility to ensure that the correct goods
and correct model are ordered for your purposes. In some circumstances,
the capability we specify/advertise of the product may not
match that of the manufacturer's or other vendor's published
specifications elsewhere, often due to international variations.
This may also apply to specifications listed within any packaging
and user guide/manuals supplied which may not apply to your
particular product, either due to product development, varying
models, specification change or local variations. We cannot
guarantee that the product will continue to work correctly
during your ownership if your original environment changes,
for example if your location or other hardware is altered
(by you or a third party supplier) such that it is no longer
compatible with the product.
12. CREDIT CHECKING / VALIDITY :
We reserve the right to liaise with credit reference in the
process of credit card payment especially and other agencies
with regard to your status and submit information accordingly
and in line with relevant legislation. We also reserve the
right to refuse any unexecuted order, without giving a reason.
Certain products may only be available to qualifying persons
or persons in particular geographical areas.
13. TELEPHONE :
Please be advised that for staff training purposes as well
as your and our own security, we may record telephone calls
to / from us and such recordings and emails may be supplied
to law enforcement or anti-fraud agencies if required to do
so .
14. DELIVERY / COLLECTION :
All collections / deliveries on the U K mainland will be on
a strict Monday to Friday basis using our own designated carriers.
In the majority of cases, unless agreed otherwise, we dispatch
using our preferred carrier for a standard delivery which
is normally made the next working day after dispatch but no
absolute guarantee can be given of this or any other delivery
times. Where a premium service is requested and paid for (e.g.
Saturday ) our liability extends only to a refund of the premium
should the delivery not be attempted on time. "Working
day" is considered to be Monday to Friday, excluding
holidays or any other day on which we are closed. Deliveries
may be made any time between 9am and 5 pm. Our standard delivery
service covers most parts of mainland UK. It is essential
that someone will be at the delivery address to address the
collection or to receive and sign for the goods.
15. FORCE MAJEUR :
If delivery is delayed by some cause that is totally outside
the control of Laptop Clinic, its agents or carriers then
every effort will be made to notify the customer. The customer
shall have no redress for a refund of carriage or ancillary
charges and will allow such extra time for the goods to be
delivered as is considered reasonable.
16. ASSIGNMENT :
We reserve the right to transfer any debt to us or other elements
of our contract with you, or other liabilities in part or
whole to a third party, any such assignment or transference
will maintain all existing contractual terms. This may include
the use of a factoring or other finance company for the assignment
of your debts to us. All existing liabilities from us to you,
and vice versa will remain valid, including any warranties
or service agreements.
17. PRIVACY :
When placing an order, we require various personal details
from you. It is important that you supply all details requested
in order that we can validate orders efficiently. You can
be assured that we treat your personal details, including
email , your address , payment and credit card details , telephone
numbers in confidence. We do not disclose such details to
any third party or otherwise use them, except in connection
with expediting/processing your orders/products. We do not
send out unsolicited emails ('spam') and your email address
will not be added to any mailing lists (unless requested).
We will not use details of your purchases in our marketing/publicity
materials or any other promotion without your consent. These
policies exclude any disclosure which we are required by law
to make, crime prevention, legal action or any issues relating
to product safety. If ultimately we are unable to satisfy
ourselves of the validity or other aspects of an order, we
may not accept it.
BY PLACING AN ORDER FOR GOODS OR SERVICES WITH US, YOU ARE
BOUND BY THESE TERMS UNLESS AGREED OTHERWISE IN WRITING. ALL
STATUTORY RIGHTS APPLY AS PER THE STATUTE OF THE UNITED KINGDOM
AND EUROPEAN UNION WHERE APPLICABLE. YOU SHOULD KEEP A COPY
OF THESE TERMS. |
