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Your Laptop Repair Questions Answered

FAQ's - Establishing What The Repair Will Cost

How do I pay?
Will I lose all my data?
How long will it take to get an estimate?
What will it cost to get an estimate?

What happens if spare parts are required?
What happens if I decline or do NOT respond to the Estimate?

 

FAQ's - Organising The Logistics

I've filled out the collection form, what happens now?
What do I have to return with my computer?
What about packaging?

FAQ's - Delighting You With Our Service

What warranty do you give?
If my repair is urgent can the service be made even faster?
What happens if my repair is delayed?


FAQ's - Establishing What Your Laptop Repair Will Cost

How do I pay?
Whether your laptop is repaired or returned to you unrepaired Laptop Clinic will take payment from you when the laptop is ready to leave our premises. A member of our Accounts team will call you personally and payment is usually made by credit or debit card unless by prior agreement. Proof of payment must be made prior to the laptop leaving our premises. Every customer is provided with a full invoice which is attached to the Packing Slip. Repair work totalling over 250 will need to be prepaid before being completed. We will contact you for payment once approved


Will I lose all my data?

In 95% of cases the answer is no. It's usually NOT the hard disk at fault but some other component that has failed. If possible, we always recommend that you back up your data before shipping the computer back to us..
In those instances where the hard disk has failed data recovery may still be possible but this can be quite time consuming, will carry additional cost and cannot ever be guaranteed to be 100% successful. If you are concerned about the loss of valuable data please ensure that you have discussed this with us before shipping your computer back to us. We will do everything we can to help.


How long will it take to get an estimate?

Not long at all! Our laptop repairers will provide you with an estimate within 3-5 working days of collection - and often much sooner.


What will it cost to get an estimate?

The estimate itself costs nothing. If we need to inspect your computer in order to provide you with an estimate then we will even collect your computer from you free of charge.

What happens if spare parts are required?

Within the Laptop Repair Service, small value components up to 10 are included, where a major module is required we will contact you and provide an estimate. Once this is accepted we will order the part and repair the unit.

What happens if I decline or do NOT respond to the Estimate?

We appreciate that you may not wish to have your laptop repaired if the repair proves uneconomical.

If you decide not to go ahead with the repair once you have the estimate, then a handling fee of 40 +vat will be charged if the laptop is to be returned. This we hope you appreciate is a reasonable cost to cover our insured shipping costs and the reassembly of your laptop. It may also take up to 14 days for us to return the laptop if you decline the estimate.

This handling fee if is not charged if you wish to donate your faulty laptop to our charity and have only your data /  hard drive to be returned back to you.

 

We do reserve the right to increase this charge without notice. If you do not respond to an estimate after 14 days we will try to make contact again. If you choose not to respond then we assume that after 28 days of us originally sending you the estimate you do not wish to proceed with  the repair.
 

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FAQ's - Organising The Logistics

I've filled out the collection form, what happens now?
Thank you for completing a request for collection. We appreciate the opportunity to do business with you. Here's what you can expect to happen now...

Upon receipt of the e mail at our Repair Centre we will endeavour to contact you by telephone or e-mail to acknowledge receipt of your request and to discuss the requirements that you have.

The Collection Form details a preferred collection day,  Collection of your laptop is carried out by a UK based courier service who will supply a specialist laptop crate.

You will be given a unique Repair Order number which will be clearly displayed on the packaging label prior to collection by the couriers. This unique number is also your point of reference should you need to call us on any matter regarding your laptop.

Your machine will be delivered to our Repair Centre in Nuneaton ( next day) where it will be subject to examination at the goods In stage.

An estimate for the full cost of repair and the time it is likely to take will be provided to you if over 95, usually by e mail , fax or telephone within 3 - 5 working days of receipt. Once you receive the estimate of repair you will either decide to proceed with the repair or have the machine returned to you at a cost of £40 +vat for handling and the return carriage.
If the machine is to be repaired then we will advise you when the repair is completed, receive the appropriate payment, usually by Credit Card, Paypal or Cheque and return the repaired item to you.


What do I have to return with my computer?
In every instance we ask that you provide us with your Windows password, the AC adaptor for your computer and any Operating System disks/ CDs (usually Microsoft Windows) and licence keys you have.


What about packaging?
Our laptop repairers appreciate you may have long ago discarded the packaging that accompanied your notebook computer. So to assist we provide the packaging you need that will ensure that your computer reaches us undamaged and is returned to you in the same fashion.

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FAQ's - Delighting You With Our Service

What warranty do you give?
Laptop Clinic gives a standard 90 day warranty on all work and parts.  Should your laptop have to be returned to us, with our agreement because we have not rectified the original fault, then we will repair it under our warranty programme providing the fault is related to or the direct result of our original repair. We will cover the cost of collection if the fault reoccurs within 28 days.  We will repair it, and then deliver it back at no cost to yourself. Please call our support line on 05602045006 to arrange a warranty repair. If the fault reoccurs after 28 days we simply request that you ship the laptop back us with your own courier.

If my repair is urgent can the service be made even faster?
Our standard service is typically a 5 - 14-working day turnaround from collection to repair. A fast-track service is available at additional charge upon request. Please call for further details.


What happens if my computer repair is delayed?

Even in the best of companies, sometimes delays do happen. In unusual circumstances a delivery of spare parts can be delayed or a wrong part despatched to us by a supplier. Here at the Laptop Clinic our laptop repairers take a pride in ensuring that we tell you before you call us. In the unusual event that you have to call us at all you can rest assured that our state of the art computerised tracking system gives us the information we need to put you in the picture straight away.

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